I've been trying to contact the immigration office all morning, in order to do some investigative work for my job. It took me at least 20 minutes to navigate through the phone options before I could finally find an option that would connect me to, you know, a live person. Then, when I did that, I was informed that the wait would be at least 30 minutes, but a good time to try them might be on Wednesday or Thursday. Then the automated service hung up on me.
Tried again 40 minutes later, and after holding for another 20 minutes, I get through to a person. She begins asking me all sorts of questions that I know are not related to my issue, so I cut her off and ask the real question I need answered. She then informs me that I need to call a different number, since I am a DSO.
Fine. I call that number, and get through to a live operator (once again, about a 20 minute wait). When I get through to her, and describe the problem, she refers me back to the first number. "But I already called them, and they referred me to you," I say. She says she knows, that it isn't the first time that has happened, and that they shouldn't have done that. But I need to talk to the people at the first number.
So that's what, close to two hours of my day gone, and still without an answer to my original question? Geez. I can see where some governmental spending cuts could be made right there.
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